Local draft: This existing Astro service wording requires owner and qualified legal review before any production use.
Who provides the service
Services are provided by TECH PRO 247 LTD., company number 14721998. Our operating address is First Floor Office 1, 64 Wellington Road, Hampton Hill, TW12 1JT. Contact us at info@techpro247.co.uk or 020 7998 6930.
TECH PRO 247 LTD. is not VAT registered. We do not add VAT, issue VAT invoices or display a VAT registration number.
How work is agreed
Submitting a booking or quotation request does not confirm an appointment, collection, price, part or completion time. Requests begin pending approval. The service scope, diagnostic approach, price, parts, timescale and any material change are agreed before chargeable work proceeds.
Free office drop-off is available Monday to Friday between 10:00 AM and 2:00 PM on a confirmed appointment. Collection and return costs £49.99 total for both journeys, is paid in person when the device is collected, and is separate from diagnostic, repair, labour and parts charges. Staff assess each address and agree collection arrangements by email; submitting an address does not promise collection.
Before handing over equipment
Back up important data where it is reasonably possible and tell us about known damage, accessories and relevant symptoms. Repair and diagnostic work can reveal additional faults. We will explain material additional work and seek approval before proceeding.
Data recovery outcomes cannot be guaranteed. Device intake records may include condition notes and optional photographs.
Quotations, invoices and amounts due
Quotations are based on the information available at the time and may change if the device condition, required parts or agreed scope changes. Any revised charge must be communicated before additional work proceeds.
Invoices show itemised prices, discounts where applicable, payments received and the final amount due. The collection-and-return charge is paid in person at collection and must not be charged twice on a repair invoice.
Cancellations, delays and complaints
Contact us as soon as possible if you need to change or cancel an appointment, collection or agreed work. Parts already ordered, completed work or other costs specifically agreed with you may affect the amount due. We will explain any applicable charge.
Collection dates, parts availability and repair times can change. We will communicate material delays. If you have a concern about a service or invoice, contact info@techpro247.co.uk so it can be reviewed.